Shipping
All orders are processed within 24 hours excluding weekend and holidays. Most orders are shipped UPS Ground unless expedited shipping is requested. We do not ship to PO Box. For International shipping options please select “International check out” at checkout page. If the order weight exceeds 150lbs or too large for UPS ground shipping it will be shipped with LTL Freight. We use several carriers depending on the delivery location. Most carriers require scheduling a delivery appointment and will contact you at phone number provided on the order. The freight average delivery time is 7 business days. To find the status of your order please log to your account at agrotradeparts.com.
Shipping Discrepancies or Damaged Goods
Overages, shortages, or incorrect parts must be reported within 30 days of order date. Damages must be reported immediately. All external damages should be reported to the carrier and noted on the shipping document when signing the delivery receipt. If you receive a damaged package, please sign for product as damaged and accept the package. Please do not refuse a package and do not destroy packing until inspection has been made by the carrier or carrier’s agent. Please notify us immediately and provide pictures of damaged product including packaging. Please indicate if you would like a reship or refund.
Delivery Time
Connecticut and neighboring states: 3–5 business days
Other U.S. states: 5–10 business days
Average delivery time nationwide: approximately 7 business days
International Shipping
Delivery time: 7–14 business days, depending on the destination country.
Customs & duties: Customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country.
Restrictions: Some products cannot be shipped internationally due to carrier or customs regulations.
Shipping costs: International shipping fees are the responsibility of the customer and will be calculated at checkout.
Shipping Costs
All shipping costs are the responsibility of the customer. Shipping fees are calculated and displayed at checkout based on the delivery address and selected shipping method.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
Restrictions
We currently do not ship to embargoed countries or regions where delivery services are unavailable.
Payment
Pay for your order with Visa, MasterCard, Discover, American Express, PayPal.
Credit Card Orders
- Visa, MasterCard, Discover, American Express, Paypal, Google Pay accepted without surcharge.
- All credit cards are verified for fraudulent use.
- We use Secure Sockets Layer, or SSL, which is intended to encrypt your credit card number to protect the information from access by unauthorized third parties. However, we cannot guarantee that the SSL will operate as intended or that a third party will not be able to access such information. If you have any concerns about sending such information over the Internet, you should use an alternative means of payment. By sending any sensitive information over the Internet in connection with your use of Agrotrade Solutions Inc., you agree that Agrotrade Solutions Inc. will not have any liability for any failure by the encryption technology to protect your information.
Prices are set at the time of order, regardless of price fluctuations.
Returns
We truly hope you are fully satisfied with the products that you purchase from our company. If it is not the case, we ask that you please contact our Sales Support team at +1 347 791 68 89 or via contact@agrotradeparts.com, sales@agrotradeparts.com to obtain the RMA number and return instructions. We will not charge a restocking fee for products returned. You will receive full refund for the product cost if we get this part at our warehouse within 365 days from purchase date. The shipping cost of your order is not refundable unless you received incorrect or defective product. Buyer is responsible for return shipping cost. Products that are not eligible for return and will be sent back to you at your cost.
All returns must meet the criteria below:
• All returned products must be in new, sellable condition. We cannot accept returns on products that are damaged (e.g., rusty or dented) or previously used or installed.
• All returned products must be in the original packaging (where applicable).
• All returns must be returned as ordered. Products that are incomplete or missing parts will not be accepted for return. Products that are in kits or packages must be returned in their entirety.
Limited Return Eligibility
Engines, Short Blocks and Decks are sold as final sale and are not eligible for return. Please contact us prior placing an order to verify that you are ordering the correct product.
Contact Us
If you have any questions regarding shipping or your order, please call us at +1 347 791 68 89, +1 860 997 95 76 or email us at contact@agrotradeparts.com, sales@agrotradeparts.com.
Our specialists will be happy to assist you.